{"id":12418,"date":"2026-09-28T14:21:12","date_gmt":"2026-09-28T12:21:12","guid":{"rendered":"https:\/\/alfaview.com\/vertrag-kuendigen"},"modified":"2026-09-28T15:30:30","modified_gmt":"2026-09-28T13:30:30","slug":"contract-cancellation","status":"publish","type":"page","link":"https:\/\/alfaview.com\/en\/contract-cancellation","title":{"rendered":"Contract cancellation"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull av-px-xs-1_5 has-background is-layout-constrained wp-container-core-group-is-layout-36cf7936 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(180deg,rgb(3,120,207) 49%,rgb(234,235,237) 49%);margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n<h1 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-1\">Online Cancellation for Consumers<\/h1>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\">Consumers may use this form to cancel their alfaview subscription in accordance with Section 13 of the German Civil Code (BGB).<\/p>\n\n\n\n<div class=\"wp-block-columns av-br-24 av-mt-xs-3 av-pt-xs-0 av-px-xs-0 has-white-background-color has-background is-layout-flex wp-container-core-columns-is-layout-b8cb039e wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--80);box-shadow:var(--wp--preset--shadow--natural)\">\n<div class=\"wp-block-column av-px-xs-1 av-py-xs-2 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--50);flex-basis:50%\">\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12415-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"12415\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/12418#wpcf7-f12415-o1\" method=\"post\" class=\"wpcf7-form init\" id=\"avform-withdrawal\" name=\"avform-withdrawal\" aria-label=\"Contact-Withdrawal\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"12415\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12415-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"container\">\n\t<fieldset>\n\t\t<legend>Data to identify the contract\n\t\t<\/legend>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-md-6 col-sm-12\">\n\t\t\t\t<p><label class=\"form-label\" for=\"name\">First and Last Name <abbr aria-hidden=\"true\" title=\"Mandatory information\">*<\/abbr><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"name\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-md-6 col-sm-12\">\n\t\t\t\t<p><label class=\"form-label\" for=\"email\">Email <abbr aria-hidden=\"true\" title=\"Mandatory information\">*<\/abbr><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" id=\"email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-md-6 col-sm-12\">\n\t\t\t\t<p><label class=\"form-label\" for=\"cid\"><abbr aria-hidden=\"true\" title=\"Find the customer number on your invoice\">Customer Number<\/abbr> <abbr aria-hidden=\"true\" title=\"Mandatory information\">*<\/abbr><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"customer-id\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"cid\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"customer-id\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-md-6 col-sm-12\">\n\t\t\t\t<p><label class=\"form-label\" for=\"phone\"><abbr aria-hidden=\"true\" title=\"Find the reference or order number on your invoice\">Contract Number<\/abbr> <abbr aria-hidden=\"true\" title=\"Mandatory information\">*<\/abbr><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-id\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"oid\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"order-id\" \/><\/span><span id=\"wpcf7-6abb5907be37f-wrapper\" class=\"wpcf7-form-control-wrap cf7apps-honeypot-wrap Mobile-wrap\" data-cf7apps-honeypot=\"Mobile\" ><input type=\"hidden\" name=\"Mobile-random-hash\" value=\"20260929\"><input type=\"hidden\" name=\"Mobile-time-token\" value=\"MTc5MDY2MjkxOQ==.f4c7490c5517c531a51aa4ae991f17000995760c03f8428673e3160d9b60a5eb\"><label\n\t\t    for=\"wpcf7-6abb5907be37f-field\"\n\t\t    class=\"hp-message\"\n        >Please leave this field empty.<\/label><input\n\t    id=\"wpcf7-6abb5907be37f-field\"\n\t    \n\t    class=\"wpcf7-form-control wpcf7-text\"\n\t    type=\"text\"\n\t    name=\"jqvdd5r1vqe5\"\n\t    value=\"\"\n\t    autocomplete=\"new-password\"\n\t    tabindex=\"1000\"\n\t    data-cf7apps-tabindex=\"1000\"\n    \/><\/span><span id=\"wpcf7-6abb5907be521-wrapper\" class=\"wpcf7-form-control-wrap cf7apps-honeypot-wrap Website-wrap\" data-cf7apps-honeypot=\"Website\" ><input type=\"hidden\" name=\"Website-random-hash\" value=\"20260929\"><input type=\"hidden\" name=\"Website-time-token\" value=\"MTc5MDY2MjkxOQ==.8927875f2adce058ee2e25962be8d5b854132f9467241b09b98397c7e44a7bb4\"><label\n\t\t    for=\"wpcf7-6abb5907be521-field\"\n\t\t    class=\"hp-message\"\n        >Please leave this field empty.<\/label><input\n\t    id=\"wpcf7-6abb5907be521-field\"\n\t    \n\t    class=\"wpcf7-form-control wpcf7-text\"\n\t    type=\"text\"\n\t    name=\"baixvs8kjvsi\"\n\t    value=\"\"\n\t    autocomplete=\"new-password\"\n\t    tabindex=\"1000\"\n\t    data-cf7apps-tabindex=\"1000\"\n    \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<fieldset>\n\t\t<legend>Cancellation\n\t\t<\/legend>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12\">\n\t\t\t\t<p><label class=\"form-label\" for=\"termination-type\">Type of cancellation <abbr aria-hidden=\"true\" title=\"Required field\">*<\/abbr><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"termination-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select\" id=\"termination-type\" aria-required=\"true\" aria-invalid=\"false\" name=\"termination-type\"><option value=\"Regular termination\">Regular termination<\/option><option value=\"Extraordinary termination\">Extraordinary termination<\/option><\/select><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12 termination-reason-row\">\n\t\t\t\t<p><label class=\"form-label\" for=\"termination-reason\">Reason for cancellation of contract <abbr aria-hidden=\"true\" title=\"Required field\">*<\/abbr><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"termination-reason\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" id=\"termination-reason\" aria-invalid=\"false\" name=\"termination-reason\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12 termination-when-row\" role=\"radiogroup\" aria-labelledby=\"termination-date-option-label\">\n\t\t\t\t<p><span class=\"form-label d-block\" id=\"termination-date-option-label\">Cancellation effective <abbr aria-hidden=\"true\" title=\"Required field\">*<\/abbr><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"termination-date-option\"><span class=\"wpcf7-form-control wpcf7-radio d-flex flex-column gap-2\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"termination-date-option\" value=\"At the end of the contract date\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">At the end of the contract date<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"termination-date-option\" value=\"On a specific date\" \/><span class=\"wpcf7-list-item-label\">On a specific date<\/span><\/label><\/span><\/span><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12 termination-date-row\">\n\t\t\t\t<p><label class=\"form-label\" for=\"termination-date\">Cancellation date <abbr aria-hidden=\"true\" title=\"Required field\">*<\/abbr><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"termination-date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date form-control\" id=\"termination-date\" aria-invalid=\"false\" placeholder=\"mm\/dd\/yyyy\" value=\"\" type=\"date\" name=\"termination-date\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12 col-sm-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"accept-privacy-policy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"accept-privacy-policy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read the <a href=\"\/en\/privacy\">Privacy Policy<\/a>.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12 col-sm-12 text-end\">\n\t\t<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"timestamp\" value=\"\" type=\"hidden\" name=\"timestamp\" \/>\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Cancel contract now\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><div class=\"frc-captcha \" data-sitekey=\"FCMTCD9U7B5S8031\" data-lang=\"en\" data-puzzle-endpoint=\"https:\/\/eu-api.friendlycaptcha.eu\/api\/v1\/puzzle\"><\/div>\n\t\t<noscript>You need to enable Javascript for the anti-spam check.<\/noscript>\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column av-px-xs-2 av-py-xs-2 is-layout-flow wp-container-core-column-is-layout-6b849ebf wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--50);flex-basis:50%\">\n<h3 class=\"wp-block-heading\">Procedure<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:16px\">You can submit your contract cancellation to us online via the form. You will find the required information on your invoice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After submitting, you will receive an email confirmation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Privacy Notice<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your information will be processed to handle your withdrawal in accordance with legal requirements. For more information, please refer to our <a href=\"https:\/\/alfaview.com\/en\/privacy\" target=\"_blank\" rel=\"noreferrer noopener\">Privacy Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Online Cancellation for Consumers Consumers may use this form to cancel their alfaview subscription in accordance with Section<i class=\"icon excerpt-icon icon-ic_arrow_forward_24dp\"><\/i><\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12418","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/pages\/12418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/comments?post=12418"}],"version-history":[{"count":3,"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/pages\/12418\/revisions"}],"predecessor-version":[{"id":12425,"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/pages\/12418\/revisions\/12425"}],"wp:attachment":[{"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/media?parent=12418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}