{"id":2109,"date":"2024-11-08T08:43:20","date_gmt":"2024-11-08T07:43:20","guid":{"rendered":"https:\/\/preview.alfaview.com\/?page_id=2109"},"modified":"2026-02-12T12:45:42","modified_gmt":"2026-02-12T11:45:42","slug":"support","status":"publish","type":"page","link":"https:\/\/alfaview.com\/en\/support","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull av-px-xs-1_5 has-background is-layout-constrained wp-container-core-group-is-layout-d0c92d38 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(180deg,rgb(3,120,207) 49%,rgb(234,235,237) 49%);margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-5a30f31b wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-5d77b9c3e49d3060d3367d0173bf73dd\">How can we help you?<\/h1>\n\n\n\n<div class=\"wp-block-group is-horizontal is-content-justification-left is-layout-flex wp-container-core-group-is-layout-f67779c3 wp-block-group-is-layout-flex\">\n<p class=\"has-white-color has-text-color has-link-color wp-elements-f0635374d5fe4951e32de569c3b9e561\">If you have any questions regarding the usage of alfaview,<br>please use our contact form to describe your issue.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns av-br-24 av-mt-xs-3 av-pt-xs-0 av-px-xs-0 has-white-background-color has-background is-layout-flex wp-container-core-columns-is-layout-b8e64976 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--80);box-shadow:var(--wp--preset--shadow--natural)\">\n<div class=\"wp-block-column av-px-xs-1 av-py-xs-2 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--50);flex-basis:50%\">\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2091-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2091\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/2109#wpcf7-f2091-o1\" method=\"post\" class=\"wpcf7-form init\" id=\"avform-support-kontaktformular\" name=\"avform-support-kontaktformular\" aria-label=\"Support Contact Form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2091\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2091-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"container\">\n\t<fieldset>\n\t\t<legend>Contact Information\n\t\t<\/legend>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-md-6 col-sm-12\">\n\t\t\t\t<p><label class=\"form-label\" for=\"name\">Name <abbr aria-hidden=\"true\" title=\"Required field\">*<\/abbr><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"name\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-md-6 col-sm-12\">\n\t\t\t\t<p><label class=\"form-label\" for=\"email\">Email <abbr aria-hidden=\"true\" title=\"Required field\">*<\/abbr><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" id=\"email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-md-6 col-sm-12\">\n\t\t\t\t<p><label class=\"form-label\" for=\"company\">Company<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" id=\"company\" autocomplete=\"organization\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-md-6 col-sm-12\">\n\t\t\t\t<p><label class=\"form-label\" for=\"phone\">Phone<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-phonetext wpcf7-text wpcf7-validates-as-phonetext form-control\" id=\"phone\" autocomplete=\"tel\" data-numberonly=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phone\" \/><input type=\"hidden\" name=\"phone-country-code\" class=\"wpcf7-phonetext-country-code\" \/><\/span><span id=\"wpcf7-69decf707e65d-wrapper\" class=\"wpcf7-form-control-wrap Mobile-wrap\" ><input type=\"hidden\" name=\"Mobile-time-start\" value=\"1776209776\"><input type=\"hidden\" name=\"Mobile-time-check\" value=\"10\"><label for=\"wpcf7-69decf707e65d-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-69decf707e65d-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"Mobile\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span><span id=\"wpcf7-69decf707e694-wrapper\" class=\"wpcf7-form-control-wrap Website-wrap\" ><input type=\"hidden\" name=\"Website-time-start\" value=\"1776209776\"><input type=\"hidden\" name=\"Website-time-check\" value=\"10\"><label for=\"wpcf7-69decf707e694-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-69decf707e694-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"Website\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<fieldset>\n\t\t<legend>Issue Details\n\t\t<\/legend>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-md-12 col-sm-12\">\n\t\t\t\t<p><label class=\"form-label\" for=\"message\">Your question \/ description of the issue <abbr aria-hidden=\"true\" title=\"Required field\">*<\/abbr><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" id=\"message\" aria-required=\"true\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-md-12 col-sm-12\">\n\t\t\t\t<p><label class=\"form-label\" for=\"logfile\">Log file (select or drag your file here)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"logfile\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file form-control\" id=\"logfile\" accept=\".txt,.log,application\/pdf,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"logfile\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12 col-sm-12 text-end\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send message\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"frc-captcha \" data-sitekey=\"FCMTCD9U7B5S8031\" data-lang=\"en\" data-puzzle-endpoint=\"https:\/\/eu-api.friendlycaptcha.eu\/api\/v1\/puzzle\"><\/div>\n\t\t<noscript>You need to enable Javascript for the anti-spam check.<\/noscript><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column av-px-xs-2 av-py-xs-2 is-layout-flow wp-container-core-column-is-layout-6b73ea72 wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--50);flex-basis:50%\">\n<h3 class=\"wp-block-heading\" style=\"font-size:1.75rem\">Visit our Support Center<\/h3>\n\n\n\n<p style=\"font-size:16px\">We have already answered many of your questions about alfaview in detail in our Support Center. You will also find general information about the alfaview app here.<\/p>\n\n\n\n<p><a href=\"https:\/\/support.alfaview.com\/en\/\">Support Center<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Send us your log file as an attachment<\/h3>\n\n\n\n<p class=\"has-text-align-left\">You can find the log files in the alfaview app under:<br><em><strong>Settings &gt; Help &gt; Technical support &gt; Show log files<\/strong><\/em><br>This opens the directory in which the log files are stored. Attach the latest file in order to help the technical support resolve an issue.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69decf707cc96&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69decf707cc96\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1021\" height=\"599\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alfaview.com\/wp-content\/uploads\/2024\/11\/showing-logfiles_en.png\" alt=\"Window All settings of the alfaview app. Show log data is outlined in red\" class=\"wp-image-2123\" style=\"width:281px;height:auto\" srcset=\"https:\/\/alfaview.com\/wp-content\/uploads\/2024\/11\/showing-logfiles_en.png 1021w, https:\/\/alfaview.com\/wp-content\/uploads\/2024\/11\/showing-logfiles_en-300x176.png 300w, https:\/\/alfaview.com\/wp-content\/uploads\/2024\/11\/showing-logfiles_en-768x451.png 768w\" sizes=\"auto, (max-width: 1021px) 100vw, 1021px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>How can we help you? If you have any questions regarding the usage of alfaview,please use our contact<i class=\"icon excerpt-icon icon-ic_arrow_forward_24dp\"><\/i><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2109","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/pages\/2109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/comments?post=2109"}],"version-history":[{"count":20,"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/pages\/2109\/revisions"}],"predecessor-version":[{"id":9525,"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/pages\/2109\/revisions\/9525"}],"wp:attachment":[{"href":"https:\/\/alfaview.com\/en\/wp-json\/wp\/v2\/media?parent=2109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}