Privacy Policy Statement

The German version of this Privacy Policy Statement is binding.
The English translation is for information purposes only.

Privacy policy for the use of alfaview

We are pleased that you are interested in the alfaview application. In the context of the use of alfaview, personal data necessary for the provision of our services will be processed. With this document we would like to inform you about the type and scope of data processing within the scope of using alfaview.

alfaview is a video conferencing platform that enables people to communicate live via video and audio in virtual rooms. During audiovisual meetings, alfaview also enables the sharing of screen content, short messages via chat and integrated user management. Guests can be conveniently invited by email via the alfaview platform and can participate in the online meeting via their personal guest link. The alfaview website offers options for registration, user and room administration. From here an alfaview room can be entered. The alfaview client is a downloadable application for desktop computers and mobile devices that are used to hold alfaview meetings. It can be downloaded directly from the alfaview website or from various app stores.

Information on data processing in the context of contract initiation, execution and processing can be found in a separate document for the fulfilment of information obligations pursuant to Art. 13, 14 GDPR for customers.

I. Person responsible for the use of alfaview

alfaview gmbh
Kriegsstr. 100
76133 Karlsruhe
Telephone: +49 721 35450-450
Data Protection Officer: Email to or at our postal address with the addition "the Data Protection Officer".

Insofar as alfaview GmbH acts as processor within the meaning of Art. 4 No. 8 GDPR, the respective client is the responsible party within the meaning of Art. 4 No. 7 GDPR.

II. Data processing within the scope of the download

In the course of downloading the app, necessary data will be transmitted to the provider of the respective app store. This can include in particular the email address, the user name, the customer number of the account, the time of the download, payment information as well as the individual device code number.
alfaview is not responsible for the type, scope and duration of data processing by the provider of the app store. In this regard, the data protection information of the app store provider applies.

III. Information on data processing for the creation and deletion of your user account

In order to create your account, it is necessary to process your name and email address and, if you use alfaview in the course of your professional activities, your employer.
The data will be collected from you or from your employer or contractual partner. In addition, your email address may also be collected by an alfaview user who may invite you to use alfaview via a link.

The legal basis for data processing within the scope of the private use of alfaview is Art. 6 para. 1 S. 1 lit. b GDPR (contract initiation, performance, processing). If you use alfaview within the scope of your (employment) contractual activities, data processing is carried out regularly on the basis of section 26 para. 1 Federal Data Protection Act (performance of the employment relationship).

Your user account will be deleted 30 days after the end of the contract. If you use a free permanent account, you will receive a request after twelve months to determine whether you wish to maintain the account, if you use the account only to a limited extent. If you do not respond, your account will be deleted 30 days after this request. If you give feedback that you no longer wish to use the account, the account will also be deleted after 30 days.

IV. Registration and participation in real-time events

Within the framework of participation in real-time events data, such as audio data, video and chat contents are processed automatically with this usage. Audio, video and text content processed in the course of using the Service will not be stored beyond the end of a real-time event.

You can search within a "Company" or institution for other persons who are logged in at the time of the search. Other logged-in persons within the company/institution can also search for your account. The user who starts the search query can find out which virtual room you are in. The searcher only has access to user names and the presence in virtual rooms for which the searcher has been authorised by the administrator.

You also have the option of inviting guests to an alfaview conference via email in your private or business account. They will then receive a guest link through which they can participate in the conference.

V. Access rights within the scope of using alfaview

Depending on the extent to which you wish to use the software/app, it may be necessary to grant access (or sharing) in the application to your webcam, microphone and/or screen, or parts of your screen, so that participants in the real-time event have access to the content you share. It is possible to manage the access permissions individually so that only one access permission is granted for selected content (e.g. only for selected applications on the screen).
The contents (audio, video or text data) that are transmitted within the real-time events within the framework of the use of alfaview are encrypted, so that only the participants of the real-time event have access to this data. This means that third parties cannot access the data from outside the virtual meeting room.

VI. Log files/log data

Logfiles are automatically created logfiles. They are generated by the alfaview servers and the alfaview client. When using alfaview, log files are automatically processed. This includes in particular:
  • IP address of the PC or mobile device
  • Date and time of access
  • Operating system of your PC or mobile device
  • Language settings
  • Duration of the meeting
  • Information on the use of a webcam, headset or microphone
  • Relevant details for system configuration (e.g: graphics card, sound card, driver version)
This data is processed in order to be able to provide you with the service within the scope of our legitimate interest. Processing is carried out for the following purposes:
  • to recognise and correct errors,
  • to detect and respond to misuse, security incidents, violations of law or technical problems (i.e. system monitoring), and
  • be able to improve the service continuously.
The data will only be stored for as long as is necessary to fulfil the aforementioned purposes. In principle, the data is deleted after eight weeks at the latest.

VII. Recipients of personal data

A) In general, alfaview only grants access to your data for parties who have to work with your data ("need-to-know principle"), i.e. whose access to this data is necessary for the fulfilment of the purposes for which it was required. This may also include service providers and vicarious agents (e.g. computer centre operators, hosting service providers, service providers in first-level support) who act on behalf of the company and/or who are obliged to process the data confidentially. Furthermore, some data will be transmitted to alfatraining Bildungszentrum GmbH, in particular when employees of alfatraining Bildungszentrum GmbH process log files as part of diagnosis and support.

B) Language translation services
If you use language translation services in connection with the use of alfaview, the data will be processed in accordance with Google's Privacy Policy and Terms of Use. alfaview has no influence on the nature, scope or purpose of the processing by the provider.

VIII. Rights of data subjects

You have the following rights vis-à-vis the person responsible with regard to your personal data:
  • Right of access
  • Right of rectification or deletion
  • Right to limitation of processing
  • Right to object to the processing
  • Right to data transferability
You also have the right to complain to a data protection supervisory authority about the processing of your personal data.

If the processing of your data is based on your consent (Art. 6 para. 1 sentence 1 lit. a GDPR), you can revoke this at any time with effect for the future.

If alfaview GmbH acts as a processor within the meaning of Art. 4 No. 8 GDPR, please contact the client or the controller with regard to asserting your rights.

Privacy policy for the use of the website

We appreciate your visit to our website, the use of our platform alfaview® and your interest in our company. We respect your privacy and ensure the protection of your personal information by processing your personal information in accordance with the terms of this Privacy Policy and the applicable privacy laws.

You can visit our websites and the platform without telling us who you are. In order to display our web pages, you are only obliged to provide the data transmitted by your browser to our server (see "log files"). Further personal data about you will only be saved if you voluntarily enter them on the website or use the corresponding functions, e.g. when submitting entries via our contact form or when registering an alfaview® customer account.

alfaview® is a dedicated communication platform. The contents of your communication are strictly confidential and only accessible to the participants of a videoconference visibly present in the alfaview® room. The contents of video conferencing (audio, video, chat content) are not being recorded, viewed or otherwise made available to third parties by alfaview at any time. All data exchanged during a meeting between participants, i.e. audio, video and text data as well as real-time events such as the activation of permissions is transmitted in encrypted form and cannot be intercepted by third parties. They are not stored permanently and discarded immediately after leaving the conference room.

Newsletter and Contact

If you subscribe to our electronic newsletter, you consent to the storage of your name and e-mail address for the purpose of sending the newsletter (Art. 6 Para. 1 S. 1 lit. a GDPR). This data will not be passed on to third parties. You may revoke your newsletter consent for the future and thus terminate your newsletter subscription at any time (notice in the newsletter).

To contact us you may enter your personal information on our website. Only the fields marked with an asterisk are required data. Providing additional data may be helpful in processing your request, but is not mandatory (optional). This data will be used and stored with your consent exclusively for the purpose of processing your message (Article 6 (1) sentence 1 lit. a GDPR). Any use for other purposes or a disclosure to third parties does not take place, except you agree to that explicitly. (consent).

Using Mailjet

The delivery of emails to users of alfaview® is an integral functionality of the platform. It ensures that content is communicated promptly and personally. For sending emails we use the mailing service Mailjet, 37 Bis Rue du Sentier 75002 Paris, France. Only those email addresses required for sending are transferred and temporarily saved. Email addresses are used exclusively in the context of using alfaview® and are not disclosed to third parties.


Cookies are small text files that are stored on your hard drive, assigned to the browser you are using, and that provide certain information to the party that sets the cookie (here us). Cookies cannot run programs or transmit viruses to your computer. Transient cookies are automatically deleted when you close the browser. These include in particular the session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the common session. This will allow us to recognize your computer when you return to our website. When you log out or close the browser session cookies are deleted. Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time. We use this information to optimize our offerings and to offer you more comfort while browsing our pages. The legal basis for this data processing is Art. 6 para. 1 sentence 1 lit. f GDPR.

In case you want to be notified as soon as a web server wants to send a cookie to you, you can set your internet browser to do so. You can then agree to the acceptance of the cookie or reject it. You can configure your browser setting according to your wishes and, for example, reject the acceptance of third-party cookies or all cookies. Please be aware that you may not be able to use all features of this site. You can find out more about this in the help system of your Internet browser.


In order to provide up-to-date information to customers, partners or other interested parties, we operate so-called "fan pages" on the following social networks in addition to our own website: Facebook, Twitter, Google, Instagram, LinkedIn and XING.

The data processing will be carried out by the social media platform provider. Data processing outside the European Union can not be ruled out. The provider of the platform provides us with aggregated usage data if necessary, but we do not have access to personal data, if you only visit the fanpage.

The legal basis of data processing is Art. 6 Abs. 1 lit. f DSGVO. In the case of consent in the form of an opt-in ("tick checkbox", "click button") or any other form of obtaining consent, the legal basis is Art. 6 para. 1 lit. a GDPR. Consent may be withdrawn at any time without stating any reasons to the person to whom it has been given, with effect for the future.

Since the data processing is done by the provider of the platform, we recommend that you contact the provider of the platform for your rights to information, rectification, deletion, data portability and objection regarding the visit to our fanpage. Of course we support you in the exercise of your rights if necessary.

In addition, cookies may be set on your device. For purposes and legal basis for the use of cookies, see "Cookies" in this privacy policy or on the privacy statements of the platform provider.

For more information, see the following links:
  • Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA. Facebook is certified under the EU-US Privacy Shield. When visiting our Facebook fan page, according to Facebook, personal data is processed as follows.
  • Facebook Ireland Ltd. (Instagram), 4 Grand Canal Square, Dublin, Ireland. Facebook is certified under the EU-US Privacy Shield.
  • Twitter Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA. Twitter is certified under the EU-US Privacy Shield.
  • Google LLC, 1600 Amphitheater Parkway, Mountainview, California 94043, USA. Google is certified under the EU-US Privacy Shield.
  • LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA. LinkedIn is certified under the EU-US Privacy Shield.
  • XING SE, Dammtorstraße 30, 20354 Hamburg, Deutschland

Log files

Each time you access our site or the alfaview® platform we collect the following information about your computer: the IP address of your computer, the request from your browser or the alfaview® client software as well as the time of this request. It also collects the status and amount of data transferred as part of this request, along with product and version information about your browser and of the alfaview® client software you are using as well as your computer's operating system. We keep track of which website accessed our site. The IP address of your computer is stored only for the time you are using the website and then immediately deleted or anonymized by shortening. The remaining data is stored for a limited period of time. We use this data for the maintenance of our website, in particular to detect and eliminate website errors, to determine the utilization of the website and to make adjustments or improvements (legal basis: Art. 6 (1) sentence 1 lit. DSGVO).

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer that allow us to analyze your use of the website. The information generated by the cookie about your use of this website is usually sent to a Google server in the USA and is stored there. However, in the event that IP anonymisation is activated on this website your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website Google will use this information to evaluate your use of the website, to compile reports on website activity and to gather more information about website activity and to provide other services to the website operator that relate to website activity and internet services. The IP address provided by Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. Additionally, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under this link and install or alternatively by clicking on the following link to set a so-called opt-out cookie: Disable Google Analytics by setting an opt-out cookie.

This website uses Google Analytics with the extension "anonymizeIp()". As a result, IP addresses are processed shortened in order to exclude a direct personal reference. We use Google Analytics to analyze and regularly improve the use of our website. With the statistics we can improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the US, Google has submitted to the EU-US Privacy Shield. The legal basis for the use of Google Analytics is Art. 6 para. 1 sentence 1 lit. f GDPR. For more information about Google's data processing, please see the Google Privacy Policy.

Embedded content from third parties (e.g., Google Maps, YouTube, etc.)

If third-party content such as Google Maps or YouTube is displayed on our websites, the provision of your IP address and the contents displayed under "Logfiles" to the third-party provider are required for the provision of this content and the display in your browser. We have no influence on data processing at the third party. If you are logged in to the third party with a user account, the third party may assign your user behavior to your user account. If necessary, the third party stores your data as usage profiles and uses them for purposes of advertising, market research and / or customization of its website. Opposition rights against the formation of these user profiles must be addressed to the third party.

For more information on the purpose and scope of the third-party data collection and its processing, please refer to its privacy policy. You will also find further information about your rights and settings options for the protection of your privacy here:
  • Google LLC, 1600 Amphitheater Parkway, Mountainview, California 94043, USA. Google is certified under the EU-US Privacy Shield.
  • Youtube LLC, 901 Cherry Avenue, Second Floor, San Bruno, CA 94066, USA. YouTube is certified under the EU-US Privacy Shield.

Revocation of consent and objection to data processing

If you have given us consent, you can withdraw it at any time with effect for the future. Insofar as we base the processing of your personal data on the balance of interests, you may object to the processing. In the event of such a disagreement, we ask you to explain the reasons why we should not process your personal data as we have done. In the case of your justified objection, we will examine the situation and will either discontinue or adapt the data processing or point out to you our compelling legitimate reasons on which we continue the processing. You may object to the processing of your personal data for advertising and data analysis purposes at any time. You can send your cancellation or objection to the contact data stated below at "responsible".

Your rights

Regarding your personal data you have the following rights:
  • Right to information
  • Right to rectification or cancellation
  • Right to restriction of processing
  • Right to object to the processing
  • Right to data portability
You also have the right to complain to us about the processing of your personal data by a data protection supervisory authority.


alfatraining Bildungszentrum GmbH
Kriegsstr. 100
76133 Karlsruhe
Phone: +49-721-35450-450
Fax: +49-721-35450-69

Data Protection Officer or under our postal address with the addition "the data protection officer"
As at December 2019