alfaview®
Video Conferencing Systems

High quality audio video conferencing
For professional online meetings and live classes

Privacy Policy

Thank you for visiting the website of alfatraining Bildungszentrum e.K. (hereinafter "alfatraining"; for more information about alfatraining, click here). We take the privacy and security of your data when using our website very seriously. This privacy policy serves to inform you about what personal data we collect when you visit our website and the purposes for which that data is used. We may be required to update our privacy policy to reflect changes in the law or in our own internal practices and would therefore advise you to review this policy periodically. The Privacy Policy may be viewed, downloaded and printed out at any time at Privacy.

1. Scope of application

This Privacy Policy governs the alfaview website at www.alfaview.com as well as the various sub-domains (hereinafter referred to as "our website").

2. What are personal data?

Personal data are information that can be used to obtain personal or factual information about you (e.g. name, address, telephone number, date of birth or e-mail address). Information with respect to which we are unable to establish any (or only with disproportionate effort) relation to your person, e.g. by anonymising the information, is not personal data.

3. What personal data do we collect/process and use?

Each time you access one of our web pages and each time a file is accessed, data about that action is stored in a log file. The storage serves exclusively internal system-related and statistical purposes. Each time you access a web page, the following data are stored:

  • connection data of the requesting computer
  • the web pages that you visit on our site
  • the date and duration of your visit on our site
  • identification data of the browser and operating system used
  • the Internet address from which you access our site
  • your anonymised IP address
  • the name of the file accessed
  • the date and time of the access
  • a message indicating whether the access was successful

These data are used solely for statistical analysis and to optimise the users' experience, after which they are deleted. Usage statistics are only compiled anonymously.

However, if you wish to use the services we offer on our website such as alfaview, etc., you will need to provide additional data to do so. This involves data that are required for the particular service used, such as your e-mail address and your name and surname for identification purposes during a virtual conference. We use the data we collect about you in order to provide our products and services, answer your questions and to operate and optimise our website and applications.

We do not use your personal data for any other purpose. Except in the cases described below, your personal data will not be transferred to third parties or used for advertising purposes without your consent, unless we are legally obliged to disclose data (information to law enforcement agencies and courts; information to public authorities that receive data pursuant to statutory provisions, e.g., social security institutions, tax authorities, etc.) or we involve third parties bound to a professional duty of confidentiality in order to enforce our claims. Personal data are used for the following purposes in particular:

a) Orders

We use the data that you provide when ordering goods without your separate consent exclusively for the fulfilment and processing of your order. Once the order has been processed and the purchase price paid in full, your data will be blocked for further use and deleted after expiry of the applicable retention periods under tax and commercial law, unless you have expressly consented to the further use of your data. In order to process payments, we forward your payment data to the authorised banking institution. These entities may use your data solely for order processing and not for other purposes.

b) Use of alfaview

When you use alfaview, we collect and store via our website the following information from registered users:

  • Title (e.g., Prof., optional)
  • Name (required)
  • Surname (required)
  • E-mail address (required, not displayed to the public)
  • City (optional)
as well as any additional data you may voluntarily provide. 

Title, surname and city will be displayed in the Alfaview app ("The Client") and on the website. The e-mail address will only be displayed on the website. Only logged-in users can view these data on the website. The data are used exclusively for the purpose of facilitating the service and identifying participants during a virtual conference and are also displayed in The Client. If you use alfaview as a guest, the data will be deleted at the end of each session. However, if you use alfaview as a registered user, we store your data to facilitate your registration as a user until such time as you revoke your consent.

The Client also creates a new log file on the user's computer each time it is started (older log files are not automatically deleted, but left on the hard disk). For Windows users, the data are saved under "C:\Users\[User]\AppData\Local\alfaview\logs", and for Mac users under "/Users/[User]/Library/Application Support/alfaview/logs". Each start of alfaview is assigned a random, unique character string that is used in the name and content of the log files. The Client logs different events in a timestamped log file, for example, when a USB camera is found, when a video stream is interrupted, when rooms are changed, or an update process is started. Under menu item "Detailed messages" in the "Experiments" menu, the settings can be changed to include more detailed information in the log files. Internal processes are then logged with their intermediate steps, which facilitates/enables an analysis in the event of an error. These log files are not visible to us and can be forwarded by the user to alfaview support for troubleshooting. If the user participates in conferences under the company account "alfatraining internal" within the scope of the company's internal use, the log files with the aforementioned information will be forwarded to alfatraining's development department for technical evaluation. This will only be done if the user has consented to this in advance.

While alfaview is in operation, all actions of participants will be stored anonymously on the server. These data are deleted every six weeks. Currently, chat logs are not permanently stored, but are deleted after a meeting.

We are not obligated to provide the services on our own server, but may use the services of third parties for this purpose. The services required for providing the services are hosted exclusively on servers within the EU. If you expressly wish to have services hosted outside the EU, this is possible after prior arrangement with us.

c) Advertising

We may have information and/or news relating to the use of alfatraining services sent to you by e-mail.

If you have consented to the use of your personal data for advertising purposes, we not only use your information for that and the processing of the services you have requested but also to occasionally have interesting news and information about our company or the goods and services we offer, which is geared to your individual interests, sent to you by post on the basis of your data, and use your data for the analysis necessary for this purpose. For technical reasons, we may need to compile your data and the data you provide in user profiles and analyse these for the aforementioned purposes. This is only done internally and for the aforementioned purposes.

You may revoke your consent to this at any time by contacting news@alfaview.com. If you have not declared your consent or if you revoke it, the data will not be used as set out in the above paragraph. But you may of course use our services.

d) Newsletter

If you have given your consent, we can send you current information and interesting offers beyond those described in § 3 c) (1) by newsletter. You may revoke this consent to use the e-mail address for advertising purposes at any time with effect for the future and unsubscribe to the newsletter by clicking on "unsubscribe" at the end of the newsletter or send an e-mail with the word "unsubscribe" in the subject line to news@alfaview.com.

To subscribe to our e-mail newsletter service, we require your consent and at least your e-mail address to which the newsletter is to be sent. Any further information you provide is voluntary and will be used to address you personally and to personalize the content of the newsletter as well as to answer questions about your e-mail address. It is up to you to decide whether or not you provide us with this information. However, without this information we cannot send you our newsletter.

4. User profiles/cookies

Except in the cases mentioned above, we do not create any personal user profiles.

We use cookies. Cookies are small text files that are sent to your browser by our web server during your visit to our website and stored on your computer for later retrieval. We only use session cookies (also known as temporary cookies), i.e. those that are stored exclusively for the duration of your use of one of our web pages.
The cookies used are used in particular to determine the frequency of use and the number of users of our website and to continue to identify your computer during a visit to our website when you switch from one of our web pages to another and to be able to determine the end of your visit. This tells us which area of our website and which other websites our users have visited. However, this usage data does not allow any conclusions to be drawn about the user. This anonymously collected usage data will not be merged with your personal data under § 3 of this privacy policy and will be deleted immediately after the end of the statistical analysis. Once the session has ended, as soon as you end your browser session, the cookies will be deleted.

Most browsers are pre-set to accept cookies automatically. However, you can deactivate the storage of cookies or set your browser to notify you before cookies are saved. Users who do not accept cookies may not be able to access certain areas of our website.

5. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how you use the site. As a rule, the information generated by the cookie about your use of this website will be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. For further information about how user data is handled with Google Analytics, see Google's privacy policy at: https://support.google.com/analytics/answer/6004245?hl=en.
However, if this website anonymises IP addresses, your IP address will be truncated by Google within an EU member state or other EEA state before being transmitted to the United States. Only in exceptional cases will your full IP address be transmitted to Google servers in the United States and truncated there. Please note that on this website, Google Analytics is supplemented by "gat._anonymizeIp();" to ensure anonymised collection of IP addresses (IP masking).
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for the website operator and providing other services relating to website activity and Internet usage. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.
Furthermore you can prevent Google's collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under: https://tools.google.com/dlpage/gaoptout?hl=en.
You can prevent collection by Google Analytics by clicking on the following link. This generates an opt-out cookie which prevents your data from being collected when you visit this website in the future. Deactivate Google Analytics. For more information, go to https://tools.google.com/dlpage/gaoptout?hl=en or https://support.google.com/analytics/answer/6004245 (general information on Google Analytics and data privacy).

6. Security measures to protect the data stored with us

We are committed to protecting your privacy and treating your personal data confidentially. In order to avoid loss or misuse of the data stored by us, we take extensive technical and organisational security precautions, which are regularly reviewed and updated to reflect technical advancements.
However, please be advised that, due to the structure of the Internet, it is possible that the rules of data protection and the above-mentioned security measures may not be observed by other persons or institutions for whom we are not responsible. In particular, unencrypted data – even if it is sent by e-mail – may be read by third parties. We have no technical control over this. It is the user's responsibility to ensure that the data they provide are protected from misuse by encrypting or otherwise protecting it.

7. External links

Our website contains embedded links to external websites ("hyperlinks"). When these hyperlinks are activated, you will be directed from our website to the sites of external providers. You can recognise this by the change of the URL. We assume no responsibility for the confidential handling of your data on these external websites, as we have no influence on whether they comply with data protection regulations. Please refer to these websites directly for information about how they handle your personal data.

8. Information on your personal data stored with us/storage period/deletion

We will only store your personal data for as long as permitted by law. Stored personal data will be deleted upon revocation of the user's consent or once such data is no longer required for the purpose for which it was stored.
We would be happy to provide you information about your personal data stored with us upon your request. If, despite our efforts to ensure correct and up-to-date data, we have stored incorrect data, we will correct them immediately. Please contact

alfatraining Bildungszentrum e. K.
Kriegsstraße 100
76133 Karlsruhe
E-Mail: info@alfaview.com
Phone: +49-721-35450-300
Fax: +49-721-35450-69

Updated November 2017