Withdrawal Policy

See also GTC section 14. Mandatory Information for Consumers (Right of Withdrawal Notice and Dispute Resolution Procedure)

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date on which the contract is concluded.

To exercise your right of withdrawal, you must inform us (alfaview gmbh, Kriegsstr. 100, 76133 Karlsruhe, Germany, Telephone: +49 721 35 450 450, Email: info@alfaview.com) of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post, fax, or email).

You may use the model withdrawal form linked below for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

If you requested that the alfaview services begin during the withdrawal period, you shall pay us an appropriate amount corresponding to the proportion of the alfaview services already provided up to the time you informed us of the exercise of the right of withdrawal with respect to this contract, in comparison to the total scope of the alfaview services provided for in the contract.  

The model withdrawal form can be accessed here.